Collaborative Project Management
with Help Desk |
TeamHeadquarters
V 6.X |
| Browser Based Collaboration - Hosted or On-Premise |
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| Project Management |
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| Project Portfolio Management |
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| Project Queues and Tickets |
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| Project Copy - Templates |
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| Help Desk with Multiple Queues |
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| Help Desk Ticket Management |
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| Global Ticket Monitoring System |
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| Ad Hoc Work Management |
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| My Caddy - Personal Assistant |
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| Document Management - check-in/check-out, multi-version controlling |
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| Resource Management reporting |
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| Resource billing rates |
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| Time Sheets including ticket and miscellaneous time |
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| Comprehensive Reports |
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| Data Export - Microsoft ® SQL 2005/2008 |
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| Integration with Microsoft ® Active Directory |
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| Object level security |
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| Global Contacts Directory |
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| Microsoft ® Active Directory Contacts (Configuration) |
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| Software Upgrades Included in Maintenance Fees |
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| Options |
| TeamHeadquarters Software Development Kit |
| Custom reporting using standard Microsoft ® SSRS |
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| Self Serve Customer Service Portal |
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| Email agent - ticket submit and bi-directional communications |
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