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The Need:
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Pasadena City College is one of California’s 108 Community
Colleges. With more than 25,000 registered students, the college
offers degree programs in Arts and Sciences, transfers to four
Institutions and Job Retraining/Vocational Education degrees.
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The Management Information Services department provides
technology leadership, implementation, maintenance, and support
for the college’s computing platforms.
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The 36-person MIS team manages applications and systems that
support over 30,000 users, including staff and students, across
the 53-acre campus.
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The team needs to balance their resources across day-to-day
activities, implementation/upgrade projects, and future planning.
The Solution:
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Implemented Entry Software Corporation’s TeamHeadquarters to
unify the work on projects and day-to-day support.
The Result:
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Organized the portfolio of planned and on-going projects into a
consistent format in a central database.
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Implemented a process to ensure Project Charters are consistent
and current.
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Streamlined the ongoing planning and budgeting process for MIS
projects.
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Adopted TeamHeadquarters Ticket Queues to assign, prioritize,
and track work assignments across the variety of activities driven
by the MIS team.
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Benefits:
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Ease of managing resources between
proactive and reactive work
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Improved planning and tracking of
key initiatives
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Support responsiveness
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Reduced costs
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Better record keeping
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Greater clarity for the priorities set by
management
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The Customer:
"TeamHeadquarters has enabled a
central repository for all MIS activity for
both projects and work tickets and also
provides an effective way to
communicate with our MIS staff and
internal customers."
Dale Pittman
Director, Management Information Services
Pasadena City College
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For more information:
Entry Software Corporation
North America: 1-(888)368-7908
International: (818)792-5160
www.entry.com
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