Customer Case Study
TeamHeadquarters allowed us to match our IT requirements with IT resources. Now we get the right people working on the right things at the right time.

The Need:

  • As North America's premier eye care services company, TLCVision® is dedicated to improving lives through better vision. TLCVision® provides eye doctors with the tools and technologies needed to deliver high-quality patient care. Through its centers management and technology access service models and its managed care contracting strength, TLCVision® maintains leading positions in Refractive, Optometric, and AMD markets.
  • The 18 person IT department provides project management development and internal support services to more than 1400 staff in 120 offices across the US and Canada.
  • With over 75 projects and 1400 service requests per month, IT needs to balance the delivery of the highest level of customer service while providing patients a high quality experience with the best possible surgical outcomes.
  • With the introduction of Sarbanes Oxley and privacy legislation the IT department adopted ITIL as a starting point to optimize its effectiveness; however the solution in place could not meet the challenges.

The Result:

  • We have become more efficient in locating and managing our workload because ALL of our work is located in one list.
  • Our customers have proactively expressed very positive feedback about the improved level of support.
  • We have been able to extend TeamHeadquarters to other areas of our organization that were not originally considered, providing an even higher ROI than originally expected.
  • All data related to our customers is traceable with ease regardless of how it originated. This has elevated our IT department's status within our organization.
  • Because the adoption is so high as a result of all the work being available in one place, the accuracy of our data has improved.
  • We can now more efficiently comply with our ITIL best practices and SOX requirements.

Benefits:

  • Affordable results with rapid ROI
  • Improved internal communication & performance
  • Dramatically improved customer service
  • Optimized resource assignments
  • Reduced application overhead
  • Improved project delivery process
  • Supports our ITIL Best Practices & SOX requirements

The Customer:

"TeamHeadquarters consolidates planned project work, support incidents, and ad-hoc work into one centralized list. All of our work is captured, assigned, managed, and executed from one actionable work list."

Roger McIlmoyle
Director, Technical Services
TLC Vision

For more information:

Entry Software Corporation
North America: 1-(888)368-7908
International: (818)792-5160

www.entry.com

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