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IT Service Desk Strategies and Tactics

Strategy and Tactics defined A well thought out Service Strategy will help you transform organizational IT into a strategic asset. It will help you define how IT services relate to processes, business models and other organizational strategies and objectives. What is...

5 Types of Help Desk Software

  Help desk software types are generally classified according to the business size of their target users, deployment and source code accessibility. Here are the 5 types of help desk software: 1. Web Help Desk Software Web help desk software is also referred to as...