site
stats
Key Questions to Ask Yourself When Choosing an ITS

Key Questions to Ask Yourself When Choosing an ITS

If you’re in the process of selecting an ITSM tool for your organization, here are some key questions you should be asking. What Do We Want To Achieve Today? Do you have an ITSM improvement roadmap to guide you? And if not, you need one. Before anything, you need to...

The Difference Between Help Desk and Service Desk (part 2)

What is the difference between Service Desk and Help Desk? In my first posting on this topic, (The Difference Between Help Desk and Service Desk (part 1)), we examined what a Service Desk is. In this post, we’ll review the Help Desk and how it is different than...

Help Desk Software with Email Integration Benefits

Any good help desk software should have the ability to integrate seamlessly with your choice of mailboxes. Help desk software with email integration ebables you and your customers to communicate back and forth through email which has been customized and...