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TeamHeadquarters Email Agent lets end users generate
their own tickets directly into TeamHeadquarters with a simple, free-form
e-mail. An end user simply sends an e-mail to a specified address and the
TeamHeadquarters Email Agent automatically pulls out the text and any attached
documents, creates a new ticket, assigns it a number and inserts the e-mail text
and related documents into the ticket in all the right places. TeamHeadquarters
Email Agent will save you a lot of time and hassle. In fact, depending on how
you create tickets now, TeamHeadquarters Email Agent might even take the place
of an entire employee, therefore freeing up one of your help desk staff or
administrators for more productive work.
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Email Agent SDK benefits:
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Email Agent SDK features:
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Creates tickets from free-form email anywhere, anytime.
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Keep your customers informed at all times, provide more
accountability, and quicker response times.
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Improve customer satisfaction with ease of submission and
speed of responsiveness.
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Automatically converts e-mails from end-user applications
and intelligent devices, into ticket submissions in TeamHeadquarters.
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Automatically set ticket variables based on senders, subject, and body text.
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Capture email replies in ticket for full audit trail compliance.
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