TeamHeadquarters is also ideal for managing reactive activities like support requests, incident tracking & defect tracking, providing your organization with a detailed set of trend analysis reports.

This unique self-serve environment has been created to assist front line support, operational management and strategic management with their daily, unplanned tasks.  Each function within help desk meets the individual needs of support staff. 

Queues and tickets manage service requests and the 'next action date' feature enables effortless management of ad hoc activities.  Targeted email notifications provide the ability to keep your customer 'in the loop' as the support ticket moves through the life cycle, right up until resolution.

Reactive measures facilitate effective planning.  TeamHeadquarters project management & help desk software combine the necessary tools to enable strategic planning and forecasting for all proactive and reactive events.