Helpdesk Software for Service Desks and IT Departments

Additional helpdesk software sources are available at www.entry.com. User helpdesk views separate active support incidents from resolved incidents.

TeamHeadquarters has been designed to provide the helpdesk managers the ability to create support incidents and assign a resource to a ticket for execution. All aspects of the TeamHeadquarters helpdesk software are under your control and can be distributed to second line support.

Each team member as well as the queue manager has great flexibility in controlling the flow of email. Helpdesk managers, agents and cusotmers can view in real time ticket completion using the reporting tools. Create a support incident ticket, create a helpdesk ticket for that helpdesk service queue and assign it to a resource. The team can receive a list of outstanding and upcoming incident tickets in real-time.

TeamHeadquarters supports the ability to add notes, URLS and files to support helpdesk incidents. Once a support incident is created using our helphesk software, tickets are assigned to team members who are responsible for the ticket. Team members assigned to a support incident can now maintain the helpdesk ticket and keep everyone informed via email. E-mail notifications are available to everyone assigned to the support incident keeping everyone informed, every step of the way. When adding a new ticket or modifying an existing one, notes can be added and files uploaded.

TeamHeadquarters is a comprehensive, web-based team helpdesk software application that you use with your web browser. Helpdesk software is what TeamHeadquarters offers. Create a helpdesk queue, create a support incident for that helpdesk queue and assign it to a resource.