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TeamHeadquarters Unified Team Management
(UTM) provides unmatched capability for planning and managing the work
assignments of IT departments, product departments, and service organizations. This unique blend of project, help desk, and
document management software improves team performance and enables
realistic resource management by consolidating proactive project work and
reactive support work. Based on the EntryXML software architecture,
TeamHeadquarters can be rapidly implemented by leveraging a company's
investments in Microsoft® technologies such as Windows Server™,
Active Directory®, and the Microsoft® Office suite.
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Unified Team Management
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project management software. help desk software. project software. helpdesk. bug tracking. pmo. gantt chart.
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TeamHeadquarters Project Management
is designed to support the planning and execution of projects with traditional
project management tools for planning projects, assigning tasks, tracking
progress, managing documents and charging time. Project plans can be managed
with an interactive Gantt chart, which provides a contrast between the
original plan and actual results. TeamHeadquarters can also be used for
monitoring a portfolio of projects. The project portfolio reporting (PPM)
function allows project managers to easily describe their projects at a high
level and publish ongoing management reports with very little effort and time
commitment.
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governance. critical path. project portfolio management. time tracking. project software. track it. pmo. incident tracking
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TeamHeadquarters Help Desk is
ideal for managing reactive activities like support requests, incident tracking
& defect tracking, providing your organization with a detailed set of trend
analysis reports. This unique self-serve environment has been created to assist
front line support, operational management and strategic management with their
daily, unplanned tasks. Each function within help desk meets the individual
needs of support staff. Queues and tickets manage service requests and the
'next action date' feature enables effortless management of ad hoc activities.
Notifications provide the ability to keep your customer 'in the loop' as
the support ticket moves through the life cycle, right up until resolution.
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project management software. help desk software. project software. helpdesk. bug tracking. pmo. gantt chart.
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The EntryXML SDK opens up the
TeamHeadquarters Server to external software applications for integration and
end-user reporting utilizing XML Web Services. Simply create customized
reports using common desktop applications like Microsoft
Excel® 2003 and Microsoft® Access 2003. Sample report templates are provided.
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governance. critical path. project portfolio management. time tracking. project software. track it. pmo. incident tracking
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The TeamHeadquarters SDK provides you with the ability to interact with
your customers. Customers can self-serve while submitting and viewing
help desk requests and project information in real-time. This function can be
integrated into your company web site, intranet or extranet and can be branded
to suit your corporate identity. Sample Web Portal templates are
provided.
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project management software. help desk software. project software. helpdesk. bug tracking. pmo. gantt chart.
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The TeamHeadquarters Email
Agent SDK allows end users to submit help desk requests directly into
TeamHeadquarters via e-mail. The end
user simply sends a free-form email to a designated email address and
TeamHeadquarters Email Agent SDK automatically creates a new ticket from the
email contents. Any files accompanying the email are attached to the
ticket.
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Copyright © 2007 Entry Software Corporation.
Project Management Software and Help Desk Software
Microsoft, the .NET Logo, Windows Server,
Excel, Active Directory and/or other Microsoft products referenced herein are either
registered trademarks or trademarks of Microsoft Corporation in the United States
and/or other countries. Other product and company
names mentioned herein may be the trademarks of their respective owners.
TeamHeadquarters is related to these
subjects: Help desk software incident tracking software defect tracking
software software help desk, helpdesk software, bug tracking software,
timesheets software. Project management software, Gantt charts, project
collaboration software, business collaboration solution, project portfolio
management, project tasks, project software, work management, track it, help desk software.
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Software 
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