TeamHeadquarters Help Desk ticketing system is ideal for managing reactive activities like support requests, incident tracking & defect tracking, and operational work. The system provides your organization with a detailed set of trend analysis reports in real-time. This unique browser-based environment helps front line support, operational management and strategic management with their daily, unplanned work. Each function within help desk meets the needs of support staff. Queues and tickets manage service requests and the ‘next action date’ feature enables effortless management of ad hoc activities. Notifications give the ability to keep your customer ‘in the loop’ as the support ticket moves through the life cycle, right up until resolution.
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Monitor in real-time the entire scope of your business, including major projects, support, and internal operations. The project selection tool allows you to include the projects required for the report you desire.
TeamHeadquarters Project Management module design supports the planning and execution of projects with traditional project management tools for planning , assigning tasks, tracking progress, managing support, managing documents and charging time. Project plans are managed with an interactive Gantt chart, which provides a contrast between the original plan and actual results. TeamHeadquarters can also be used for monitoring a portfolio of projects. The project portfolio reporting (PPM) function allows project managers to easily describe their projects at a high level and publish ongoing management reports with very little effort and time commitment.
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The time sheet system automatically collects time from tickets and allows you to auto-populate the time to your time sheet with the click of a button. Simply manage and report all of your time for projects, support and operational work in one central place. Save administration time by consolidating your time collection instead of using multiple systems for time entry.
Improve customer satisfaction by allowing your customers to self-serve when submitting and viewing support calls, service request, etc. Reduce calls to your help desk by providing self-serve access to an on-line knowledge base and intelligent how-to or what-to-check information resulting in call avoidance.
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Generate custom rich graphical reports with ease. The custom reporting SDK uses standard Microsoft reporting tools to generate the reports you need to meet your custom reporting requirements. Reports can be scheduled to automatically run and delivered to the desired destination via email.
The TeamHeadquarters Email Agent SDK allows end users to send help desk requests directly into TeamHeadquarters via e-mail. The end-user simply sends a free-form email to a designated email address and TeamHeadquarters Email Agent SDK automatically creates a new ticket from the email contents. Any files accompanying the email attach to the ticket. Subsequent updates go back to the customer keeping them in-the-loop. Customers’ responses are captured into the ticket history and prompt the ticket manager. Ticket creation and updates have never been so easy!
For a customized quote, please contact our sales representatives. They will be glad to help you. Entry Software offers discount pricing for Education , Government and Health Care. When inquiring about pricing, please show if your solution is for in-house or hosted SaaS service and the number of licensed users required.
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