TeamHeadquarters Features

Collaborative Project Management with Help Desk	THQ V. 6.X
Browser Based Collaboration – Hosted or On-Premise
Project Management
Built-in Gantt charting functions
Import from Microsoft Project
Project Portfolio Management
Project Queues and Tickets
Project Charter
Project Issues Management
Project Copy – Templates
Help Desk with Multiple Queues
Help Desk Ticket Management
Help Desk Ticket Notifications
Global Ticket Monitoring System
Help Desk ticket filters
Ad Hoc Work Management
Document Management – check-in/check-out, multi-version controlling
Enterprise Project Portfolio Management
Resource Management reporting
Resource Billing Rates
Project Budgets Management
Project Benefit Tracking / ROI
Project Cost Tracking
Document Management
Time Sheets including ticket and miscellaneous time
Comprehensive Reports
Data Export – Microsoft ® SQL 2005/2008
Integration with Microsoft ® Active Directory
Object level security
Global Contacts Directory
Microsoft ® Active Directory Contacts (Configuration)
Software Upgrades Included in Maintenance Fees
Options
TeamHeadquarters Software Development Kit
Custom reporting using standard Microsoft ® SSRS
Self Serve Customer Service Portal
Email agent – ticket submit and bi-directional communications
Global search functionality

System Features