"At Metro Health, we support over 2,700 customers who log over 200 support requests daily. It is critical that we are able to prioritize and respond in a timely manner. TeamHeadquarters has allowed me to structure my support organization by area of expertise so my call coordinators can easily and effectively allocate tickets to the resources with the best skills and with time available. TeamHeadquarters allows my team to effectively manage their operational and project work as well. It is the one consolidated tool that our department relies on to run our business."
Bill Lewkowski, EVP/CIO, Metro Health Hospital
"TeamHeadquarters allows all our customer contact, project, support, and technical information to be accessed in one place. This immediately improved our customer satisfaction by 26%." Mike Boyle, CIO Extendicare Canada
""TeamHeadquarters maximized OTC Group's business operations. Sales, service, and production work together like a fine tuned engine! This was critical for OTC's continued success and growth."." Chris Stainton, CEO, OTC Group
The OTC Group Case Study reveals how a quickly growing, diverse marketing company is using TeamHeadquarters to:
"TeamHeadquarters is the only solution that we found that could do projects, helpdesk and resource management in an easy to deploy and learn SaaS implementation."
The Trine University Case Study reveals how a busy and successful mid-western university reorganized their entire IT department with a good strategy and an excellent tool. This case study will provide you with insight into: