teamheadquarters gizmo

TeamHeadquarters Overview

Unified project management and service desk software

Features

  • Incident & problem management
  • Resource management
  • Change request management
  • Multiple ticket queues
  • Timesheets
  • Service request portal
  • Email notifications

Benefits

A secure ticketing system with an easy-to-use, responsive interface. Your team and customers benefit from limitless ticketing, problem management, file management and integrated scheduling and time tracking.

Learn more »
service desk

Features

  • Project planning
  • Gantt chart
  • Project portofolio reporting
  • Resource planning
  • Import/export
  • Document storage
  • Integrated calendar

Benefits

TeamHeadquarters Project Management is an alternative to MS Project and MS Project Server. Project Managers benefit by being able to assign tasks to resources with a view of their current service and operational workloads. Integrated calendars provide additional visibility to resource availability.

Learn more »
project management gantt chart

Features

  • My Work dashboards
  • My Projects dashboards
  • My Queues dashboards
  • My Company dashboards
  • Project staffing, task resourcing
  • Resource availability prediction

Benefits

Project Management tools to review the past, current and planned resource activities on projects, support, and operations. Resource Management provides clarity for project task assignments and resource load balancing.

Learn more »
resource management work class breakdown

Features

  • Ticket scheduling
  • Task scheduling
  • Operations scheduling
  • Integrated with Google & Exchange for calendaring
  • Unplanned event scheduling
  • Synchronizes with Outlook

Benefits

Each TeamHeadquarters user has a calendar with options to integrate it into Outlook or Google Calendar. Each user can schedule their work: tasks, tickets, operational activities, and other events.

Learn more »
calendar screenshot work scheduling

Features

  • Project, Queue and Custom teams
  • Project team list, Queue team list and Custom team list
  • Resource availability
  • View calendar and schedule work
  • View timesheet and add/edit time entries
  • Generate Timesheet Report by class, by individual
  • List tickets assigned by individual

Benefits

My Teams provides unlimited teams for projects and ticket queues, view and modify team member schedules and time sheets, print time sheet reports and view and manage ticket load. My Teams also provides a snapshot of team member availability for project work over the next eight weeks and their total hours available.

Learn more »
my teams

Features

  • Manage organizations, departments and contacts
  • Dashboard by organization, department and contact
  • Manage projects by client
  • Manage tickets and queues by client
  • Manage tasks by client
  • Generate Organizational reports by company, department and contact

Benefits

Integrated with TeamHeadquarters, My Organizations delivers a comprehensive customer dashboard that transcends projects and queues and provides a unified view of all departments, contacts, projects, queues, tasks and tickets for a single organization.

Learn more »
my teams

Features

  • Company dashboard, all queues, tickets, tasks and projects
  • Service Desk dashboard across all queues
  • Project list with key data and drill-down capability
  • Queue list with key data and drill-down capability

Benefits

Integrated with TeamHeadquarters and build for the Manager, My Company delivers high level management data with drill down capability, including ticket and task statistics, planned work allocations between support, project and operations work vs the actual work done; a service desk dashboard; a project dashboard and a queue dashboard.

Learn more »
my teams