Instructional video on the My Work Dashboard. The TeamHeadquarters my work dashboard presents five channels to the end-user. These channels are: tasks due, tickets due, work scheduled, this week, and recent activity.
This video training session is on the TeamHeadquarters calendar.The TeamHeadquarters calendar has been designed so that you can do all of your work in one location regardless of whether it is support, operations, or planned project work.
This video training session is an introduction to TeamHeadquarters tickets. Tickets in TeamHeadquarters are used to capture service requests, service incidents, project issues, and change requests and any variety of interactions between customers service and project teams.
Instructional video on My Tasks. TeamHeadquarters My Tasks my tasks helps the service agent manage project tasks that are assigned to them, communicate with customers, team members and the project manager and capture time against tasks.
Instructional video on My Documents. TeamHeadquarters My Documents area supports the user with document storage, and a quick and easy way to find documents associated with tickets, tasks, projects, and queues.
Instructional video on My Timesheets. The TeamHeadquarters My Timesheet function in TeamHeadquarters is a central repository of all time entries for tickets, tasks, projects and queues.
Instructional video on the My Projects Dashboard. The team headquarters my projects dashboard provides the project manager and members of the project team a quick snapshot of many aspects of their projects. From the dashboard you can quickly grasp task issues, ticket issues, and see recent activity.
This video is about Creating a TeamHeadquarters Project. The purpose of the TeamHeadquarters project management system is to:
Instructional video on how to manually add tasks to a TeamHeadquarters project.
Instructional video on importing MS Project files into the TeamHeadquarters Gantt Chart. This video also shows you how to export files from TeamHeadquarters to MS Project.
Instructional video on creating and managing TeamHeadquarters help desk and service desk queues.