Customer Quotes & Case Studies
TeamHeadquarters maximized OTC Group’s business operations. Sales, service, and production work together like a fine tuned engine! This was critical for OTC’s continued success and growth.
TeamHeadquarters is the only solution that we found that could do projects, helpdesk and resource management in an easy to deploy and learn SaaS implementation.
At Metro Health, we support over 2,700 customers who log over 200 support requests daily. It is critical that we are able to prioritize and respond in a timely manner. TeamHeadquarters has allowed me to structure my support organization by area of expertise so my call coordinators can easily and effectively allocate tickets to the resources with the best skills and with time available. TeamHeadquarters allows my team to effectively manage their operational and project work as well. It is the one consolidated tool that our department relies on to run our business.
TeamHeadquarters allows all our customer contact, project, support, and technical information to be accessed in one place. This immediately improved our customer satisfaction by 26%.