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5 Reasons Why Help Desk Software Is Better Than Email

5 Reasons Why Help Desk Software Is Better Than Email

If you are still relying solely on email as your support tool then your IT support team is likely dealing with more issues than they can cope with. And they’re likely doing an inefficient job because they are handling repeat issues that could have been resolved much...
What Is Help Desk Software Used For?

What Is Help Desk Software Used For?

All businesses, regardless of size, can resolve their customer and employee support issues faster and more consistently by utilizing help desk software. Help desk software is a computer program that allows customer care operators to keep track of user requests and...