site
stats
Help Desk Software Strategy Development

Help Desk Software Strategy Development

Developing a help desk strategy is the first step to formalizing your help desk and implementing ITIL®. The process you need to execute to improve your IT help desk strategy is: Develop your strategy. To develop your strategy, you will gather the information you need...
5 Types of Help Desk Software

5 Types of Help Desk Software

Help desk software types are generally classified according to the size of their target business users, deployment and source code accessibility. Here are the 5 types of help desk software: 1. Web Help Desk Software Web help desk software is also referred to as...