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IT Management | Strategic Thinking

IT Management | Strategic Thinking

An IT manager called me the other day and says, “What can you do to help me achieve my IT strategy?” Great question, says I; tell me your strategy, and I will see how I can help. The next five minutes I had to endure metaphors, vaguenesses, and I saw it was coming, “I...
6 Steps to Reach ITSM Implementation Success

6 Steps to Reach ITSM Implementation Success

IT service delivery excellence is not an accident but due to the deliberate implementation of ITSM best practices. Do you know what it is required of you to take ITSM to the next level? How can you leverage ITSM to deliver excellent IT services? Here are six steps you...
Key Questions to Ask Yourself When Choosing an ITS

Key Questions to Ask Yourself When Choosing an ITS

If you’re in the process of selecting an ITSM tool for your organization, here are some key questions you should be asking. What Do We Want To Achieve Today? Do you have an ITSM improvement roadmap to guide you? And if not, you need one. Before anything, you need to...