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5 Problems That Your ITSM Strategy Will Solve

Many organizations may provide support through various channels such as email, web, and phone. Often, they find it challenging to manage everything and unify the data generated. An IT service desk solution is put into place to address these concerns and provide an...
Who Needs IT Service Management Software?

Who Needs IT Service Management Software?

Any organization who wishes to optimize their business technology would benefit from IT service management software. IT Service Management Software is also commonly known as information technology service management or ITSM. It is software that allows companies to...
The Help Desk Ticket Life Cycle

The Help Desk Ticket Life Cycle

The help desk life cycle, AKA Incident Management, is the process that you define during your ITIL® Incident Management Process. The Help Desk Ticket Life Cycle is important because by defining it you can: service your customers, plan your resources, define your...