site
stats
IT Service Desk Strategies and Tactics

IT Service Desk Strategies and Tactics

Strategy and Tactics defined A well thought out Service Strategy will help you transform organizational IT into a strategic asset. It will help you define how IT services relate to processes, business models and other organizational strategies and objectives.   What...
Help Desk Software Strategy Development

Help Desk Software Strategy Development

Developing a help desk strategy is the first step to formalizing your help desk and implementing ITIL®. The process you need to execute to improve your IT help desk strategy is: Develop your strategy. To develop your strategy, you will gather the information you need...