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TeamHeadquarters Help Desk

Improving customer satisfaction

TeamHeadquarters help desk provide your IT services team with a secure, role-managed ticketing system that includes an easy-to-use, responsive interface. Your team and customers benefit from limitless ticketing, problem management, file management and integrated scheduling and time tracking.

Flexible licensing assures you’re receiving the best value regardless of how you deploy SaaS service or on-premise to meet your needs.

Queue Dashboards

The TeamHeadquarters My Queues Dashboard gives the Queue Manager instantaneous feedback on what’s occurring across all queues they are managing.

  • The Dashboard’s multiple “channels” are dialed into specific help desk data, including tickets, problems, time entries, ticket volumes by product and location.
  • Identify risks, increase awareness of potential problems and give your customers outstanding service using the TeamHeadquarters My Queues Dashboard.

Helpdesk

The TeamHeadquarters Helpdesk allows for ticketing services to all areas of your organization — not just IT.

  • Create unlimited ticket queues and staff them uniquely.
  • Create custom email addresses, e.g., helpdesk@your-url.com, and automatically create tickets from email and assign them to individuals using rules and templates.
  • Use Problem/Incident Management to manage large volumes of tickets relating to common problems.

Customer Self-Service Portal

TeamHeadquarters’ integrated Customer Self-Service Portal enables customers to create tickets, attach documents and prepare updates as they also maintain a tight line of communications with the service staff.

Facilitate communications with clients on projects, project tasks, and tickets.

Asset Management

Collected and managed assets are integral to Incident and Problem Management. With TeamHeadquarters Asset Management tool, you can connect a single asset or multiple assets to incidents; capture vital assets and vendor and purchase data; and connect assets to service requests, (incidents) and problems.

Ticket Scheduling

Integrate your scheduled tickets with your calendar while taking into account work and personal calendars from Google and Microsoft Exchange. TeamHeadquarters provides you with a single location to schedule all your work and a quick and painless method for all users to capture time for their timesheets.

Key ITSM Components.

Availability Management
Capacity Management
Asset Management
IT Operations
Incident Management
Problem Management
Root Cause Management

 

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