ITSM Readiness Assessment

The ITSM Readiness Toolkit will help you strategically implement and succeed with your service desk implementation project.

With this toolkit you will receive a multi-page integrated spreadsheet survey and analysis tool that will provide you with:

• The list of the questions you need to ask your IT team
• The spreadsheet you need to tabulate the results
• The graphs required to analyze your data
• Presentation graphics to help you communicate your findings