Integrated with TeamHeadquarters™, My Organizations delivers a comprehensive customer dashboard that transcends projects and queues and provides a unified view of all departments, contacts, projects, queues, tasks and tickets for a
Whether you’re servicing internal or external customers, TeamHeadquarters™ provides a comprehensive Customer Dashboard listing the customer details, departments, contacts, projects, queues, tasks, and tickets. The Dashboard itself
provides the information you need when reacting to customer requirements including task and ticket statistics, project progress and reports.
My Organizations detail exists for top level Organizations as well as for Departments and Contacts. Each has a slightly different screen but each provides the appropriate detail of that level. Projects, queues, tickets and tasks associated
with the Organization, Department and Customer will be consolidated for a single view into all projects, queues, tasks and tickets for that Organization, Department and Customer.
The Projects Dashboard delivers a list of projects with customizable grid controls, advanced search capability and the ability to review and manage unlimited numbers of projects. Drill down into any project and subsequent task or ticket
and run project reports.
My Organization tasks lists all the tasks from all the projects filtered by your active filters of in process, overdue, future, milestones this week, closed this week and due. You can even set your own filters and save them for future
use. Sort, and customize the column layout to deliver the exact information you’re looking for. Drill down into the task to get additional details like the work history, predecessors, and time entries.
My Organizations tickets brings all the tickets together for your customer, regardless of the queue they are in. Filter your tickets using our easy to use filters: in process, overdue, future, closed this week, due; or any variety
of custom filters you define. Customize the grid view to display what you want and use the advanced search to scan all the tickets to find what you’re looking for. Drill down into the ticket to work on it, capture time, review
history and time entries.