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Top Ten Reasons for Helpdesk Management Software

10. The “crack” that everything falls into is as wide as the Grand Canyon. You know exactly what I am talking about; the chasm that issues and requests are constantly falling into. If it were not for persistent customers, you would have no help desk at all. New help...
6 Steps for Effective Project Management Meetings

6 Steps for Effective Project Management Meetings

The project manager is the project leader – the person who controls the project, manages the team, the customer, and the flow of the entire project engagement from start to finish. The effective project manager strives to keep his team and his customer and the entire...
Four Project Sign-offs you Must Get on Every Project

Four Project Sign-offs you Must Get on Every Project

Occasionally I’m asked, “Are formal project sign-offs necessary?” My take on this is, “Are you kidding me?” Do you want a receipt or some documentation when you pay your taxes, mortgage, or rent? Should you have a will that directs what happens with your...

Project Management is No Walk in the Park

How I came to be a Project Manager What did you want to be when you grew up? A project manager? I doubt that any 2nd grader in the history of the world has ever said that. Ever. From 8th grade on I was going to be a pharmacist. Not sure why because it doesn’t...