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The Punitive Project Manager

You know how everyone says you should never take your work problems home with you? It just doesn’t go over well with your significant other and it often just makes us miserable human beings to be around. We often don’t even realize it when we take out...

Optimizing Access to TeamHeadquarters SaaS Service

Entry Software’s TeamHeadquarters SaaS service is managed in a Tier-1 Data Center with industry-best, redundant, high-availability infrastructure for network, hardware, and application load-balancing. Our users enjoy a consistent sub-second performance from the...
Help Desk ITSM Basics

Help Desk ITSM Basics

SMB’s are struggling with the application of standards within IT. Still considered a black art by business executives, IT Standards are often touted, seldom adhered too, and never perfect. Let’s work through ITIL® to establish the optimum / minimum required for any...
Reacting to Project Management Feedback

Reacting to Project Management Feedback

When reacting to negative feedback: Ask for clarification on anything you don’t understand. Taking your toys and going home never helps. If you hear something negative about your performance or decision or action, etc., try to go to the source and get more...
Ways the Project Manager can add Value to Projects

Ways the Project Manager can add Value to Projects

Add technical oversight and effort where needed If you’re the project manager and you bring some technical skills to the table, use those when possible to fill in gaps. I was onsite with my team at one major airline customer for a software install and I found myself...