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Six Ways to Build Successful IT Teams

Six Ways to Build Successful IT Teams

How does the organization view the IT team and IT Management in your business?  Do they see IT as an effective group of individuals who are dedicated to highly professional, timely service?  Do they see IT as a less than stellar group of amateurs who over promise and...

The Difference Between Help Desk and Service Desk (part 2)

What is the difference between Service Desk and Help Desk? In my first posting on this topic, (The Difference Between Help Desk and Service Desk (part 1)), we examined what a Service Desk is. In this post, we’ll review the Help Desk and how it is different than...