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Six Ways to Build Successful IT Teams

Six Ways to Build Successful IT Teams

How does the organization view the IT team and IT Management in your business?  Do they see IT as an effective group of individuals who are dedicated to highly professional, timely service?  Do they see IT as a less than stellar group of amateurs who over promise and...
IT Service Desk Strategies and Tactics

IT Service Desk Strategies and Tactics

Strategy and Tactics defined A well thought out Service Strategy will help you transform organizational IT into a strategic asset. It will help you define how IT services relate to processes, business models and other organizational strategies and objectives.   What...

The Difference Between Help Desk and Service Desk (part 2)

What is the difference between Service Desk and Help Desk? In my first posting on this topic, (The Difference Between Help Desk and Service Desk (part 1)), we examined what a Service Desk is. In this post, we’ll review the Help Desk and how it is different than...