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Top 5 Benefits of Help Desk Software

When customers have a question or a problem, they can contact the help desk. And help desk software is what enables customer support agents to receive, process, and respond to customer’s service requests. If you’re considering adopting a help desk software system yet...

5 Reasons Why Help Desk Software Is Better Than Email

If you are still relying solely on email as your support tool then your IT support team is likely dealing with more issues than they can cope with. And they’re likely doing an inefficient job because they are handling repeat issues that could have been resolved much...