Customer Quotes & Case Studies

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At Metro Health, we support over 2,700 customers who log over 200 support requests daily. It is critical that we are able to prioritize and respond in a timely manner. TeamHeadquarters has allowed me to structure my support organization by area of expertise so my call coordinators can easily and effectively allocate tickets to the resources with the best skills and with time available. TeamHeadquarters allows my team to effectively manage their operational and project work as well. It is the one consolidated tool that our department relies on to run our business.

Bill Lewkowski, EVP/CIO, Metro Health Hospital
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TeamHeadquarters allows all our customer contact, project, support, and technical information to be accessed in one place. This immediately improved our customer satisfaction by 26%.

Mike Boyle, CIO, Extendicare Canada
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