At Metro Health, we support over 2,700 customers who log over 200 support requests daily. It is critical that we are able to prioritize and respond in a timely manner. TeamHeadquarters has allowed me to structure my support organization by area of expertise so my call coordinators can easily and effectively allocate tickets to the resources with the best skills and with time available. TeamHeadquarters allows my team to effectively manage their operational and project work as well. It is the one consolidated tool that our department relies on to run our business.