TeamHeadquarters Help Desk
TeamHeadquarters is for support teams and improves customer satisfaction. It is a simple to learn and easy to use help desk ticketing system. Track unlimited tickets, group tickets, and incidents by an associated system problem; add files, schedule work and keep track of time sheets.
TeamHeadquarters supports your team with user-defined ticket queues, time-saving work dashboards, customizable ticket automation, asset management and work-scheduling that’s integrated with Google Calendar or Outlook.
The TeamHeadquarters Helpdesk allows for ticketing services to all areas of your organization — not just IT.
- Create unlimited ticket queues and staff them uniquely.
- Create custom email addresses, e.g., firstname.lastname@example.org, and automatically create tickets from email and assign them to individuals using rules and templates.
- Use Problem/Incident Management to manage large volumes of tickets relating to common problems.
Help Desk Reporting Dashboard
The TeamHeadquarters My Queues Dashboard provides instantaneous feedback on ticket activity, identified problems, product support issues, and a real-time activity monitor across mutiple helpdesks you are monitoring.
Identify risks, increase awareness of potential problems and give your customers outstanding service using the TeamHeadquarters My Queues Dashboard.
Watch: My Queues
Customer Self-Service Portal
TeamHeadquarters Customer Self-Service Portal empowers customers by allowing them to create and manage their support tickets, attach documents and add updates.
The portal creates a win-win situation from which the customer and support team benefit.
Excitingly, portals can support different types of requests through customized forms that trigger unique ticket automations.
Asset management is an essential element of Incident and Problem Management. TeamHeadquarters Asset Management connects single asset or multiple assets to incidents. With Asset Management capture vital asset data, connect assets to help desk tickets, (incidents) and problems. Manage the entire asset lifecycle from purchase to retirement.
Schedule work on help desk tickets with TeamHeadquarters built-in calendar and integrate with Google and Outlook. Timesheets and the calendar are linked together to make it easy to create timesheet reports. Scheduling your work in TeamHeadquarters gives the help desk operator and project manager visibility of resource availability.
Watch My Calendar