Integrate Projects with Help Desk & simplify your business!
TeamHeadquarters Integrated Help Desk and Project Management Software
TeamHeadquarters Help Desk and Project Management Software improves customer satisfaction with a fully integrated, easy to use, help desk with a responsive UX. The help desk allows for ticketing, problem tracking, file storage, scheduling, and timesheet reporting.
Both small and large projects become a snap with TeamHeadquarters Project Management.
Centralization of all your work in TeamHeadquarters makes client management through My Organizations becomes easy.
Manage all projects and help desk tickets centrally through our management tools in My Company.
3.5 Minute TeamHeadquarters Overview
Help Desk Improves Customer Service Satisfaction Levels
Project Management for Any Sized Project
- Project planning
- Gantt chart
- Project portfolio reporting
- Resource planning
- Document storage
- Integrated calendar
- Time tracking
With TeamHeadquarters Project Management Project Managers can assign tasks to resources with complete visibility of existing service and operational tickets and tasks. Integrated calendars provide additional visibility of resource availability.
Complete Visibility of Resource Capacity and Schedules
Resource Management Features
- Work dashboards
- Projects dashboards
- Ticket dashboards
- Client-specific dashboards
- Project staffing, task resourcing
- Resource availability prediction
Schedule Work and Events Easily
- Ticket scheduling
- Task scheduling
- Operations scheduling
- Integrated with Google & Exchange for calendaring
- Unplanned event scheduling
- Synchronizes with Outlook
Team Member Work Loads and Schedules
Team Reporting Features
- Project, Queue and Custom teams
- Project team list, Queue team list, and Custom team list
- Resource availability
- View calendar and schedule work
- Employee timesheet management and reporting
With TeamHeadquarters My Teams you can create unlimited teams for projects and ticket queues, view and modify team schedules and time sheets, print timesheet reports and view and manage ticket load. Team member availability for project work over the next eight weeks and their total hours available.
Live Dashboards for Companies and Departments
My Organization Features
- Manage organizations, departments, and contacts
- Dashboard by organization, department and contact
- Watch projects by client
- Oversee tickets, and queues by client
- View tasks by client
- Generate Organizational reports by company, department, and contact
View Enterprise-Wide Current and Historical Projects, Tasks, and Tickets
- Company dashboard, all queues, tickets, tasks, and projects
- Service Desk dashboard across all queues
- Project list with key data and drill-down capability
- Queue list with key data and drill-down capability