View a quick overview of TeamHeadquarters functionality that includes: Project Management, Help Desk, Work Management, Executive Tools, Client Management and the System Administrator.
My Work Dashboard – Your consolidated view of all work with easy access
Instructional video on the My Work Dashboard. The TeamHeadquarters my work dashboard presents five channels to the end-user. These channels are: tasks due, tickets due, work scheduled, this week, and recent activity.
My Calendar – Organize your work schedule with a view into your work calendar
This video training session is on the TeamHeadquarters calendar.The TeamHeadquarters calendar has been designed so that you can do all of your work in one location regardless of whether it is support, operations, or planned project work.
My Tickets – Manage your service & support requests with ease
This video training session is an introduction to TeamHeadquarters tickets. Tickets in TeamHeadquarters are used to capture service requests, service incidents, project issues, and change requests and any variety of interactions between customers service and project teams.
My Tasks – Easy access to update your assigned project tasks
Instructional video on My Tasks. TeamHeadquarters My Tasks my tasks helps the service agent manage project tasks that are assigned to them, communicate with customers, team members and the project manager and capture time against tasks.
My Timesheets – All time entries are consolodated on your time sheet
Instructional video on My Timesheets. The TeamHeadquarters My Timesheet function in TeamHeadquarters is a central repository of all time entries for tickets, tasks, projects and queues.
My Projects – Dashboard
Instructional video on the My Projects Dashboard. The team headquarters my projects dashboard provides the project manager and members of the project team a quick snapshot of many aspects of their projects. From the dashboard you can quickly grasp task issues, ticket issues, and see recent activity.
Creating a TeamHeadquarters Project
This video is about Creating a TeamHeadquarters Project. The purpose of the TeamHeadquarters project management system is to:
- Consolidate all project and non-project work in one application;
- Provide end users all project task and support requests in a single system which allows them to prioritize action;
- Report on resources across both service desk and project management;
- To provide the project manager with accurate resource allocation information at the time of task assignment
TeamHeadquarters Gantt Part 1 – Adding Tasks
Instructional video on how to manually add tasks to a TeamHeadquarters project.
TeamHeadquarters Gantt Part 2 – Importing MS Project files and exporting too.
Instructional video on importing MS Project files into the TeamHeadquarters Gantt Chart. This video also shows you how to export files from TeamHeadquarters to MS Project.
TeamHeadquarters Help Desk Queues
Instructional video on creating and managing TeamHeadquarters help desk queues.