Download The Basics of ITIL® Help Desk for SMB’s
Start your ITIL® Help Desk with an Implementation Plan.
This e-book is suited to small and medium sized businesses with help desks of 5 to 20 staff and IT departments between 10 and 100 staff.
The ITIL® process consists of strategy, incident management, problem management, feedback and change.
With this eBook you’ll be learn everything you need to create an implementation plan with a focus on strategy, incident management and problem management.